Rayan Bouajram

Product Design and Strategy @ ServiceNow, leading enterprise AI and platform transformations across products, teams, and business units.

Case Studies

Present– 2023

AI Native Platform Series

Platform Interoperability

Making fragmented workflows fundable and executable.

Foundation · 2023–2025

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AI-Native Platform Vision

Turning interoperability into a unified, personalized platform direction.

Direction · 2024–2026

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AI Control Tower

Shipped AI Control Tower and its human-in-the-loop interaction model in 10 weeks.

Launch · 2026

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AI Platform at Scale

Scaling quality through release qualifications, decision capture, shared ontology, and automated auditing.

Scale · 2026–Ongoing

Coming Soon

2023– 2019

Developer Experience for Mobile Series

Mobile Card Builder

Turning a P1 bug into a modern stack and a quarterly release cadence.

Entry Point · 2019–2020

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Mobile App Builder

Preserving vision during architectural shifts: clearer terms, visual previews, and streamlined configuration.

Pivot · 2020–2023

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Builder Bridges

Collapsing 3 mobile tools into 1, then connecting builders across the platform in work that informed ServiceNow Studio.

Converge · 2023

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2019– 2012

Customer Data Platform Series

Making data ingestion self-serve

Building a single unified pipeline for ingesting data across realtime and offline sources.

Independent case study · 2019

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Multifactor Authentication for Admins and End users

Designing a self-service system for enabling, enrolling, and resetting multifactor authentication to secure a big client deal.

Independent case study · 2016

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Community

Founders and Builders

Rayan presenting prototyping tools at the ServiceNow Method Studio

Accelerating user validation through rapid prototyping

A practical approach to testing ideas, gathering meaningful feedback, and making better product decisions sooner.

Presentation · 2024

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Attendees connecting at an outdoor San Diego Startup Week event

Fostering Southern California’s largest entrepreneurship community

Connecting thousands of founders, builders, mentors, and investors through Startup San Diego’s entrepreneur conference.

Community leadership

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Rayan leading the Building Tribe workshop

Building Tribe: Creating results through relationships

A three-hour experiential workshop designed to strengthen networks and build a tribe of support.

Workshop